Refund Policy

1. Scope

This policy applies to payments made to NovaByte Solutions LLC through Stripe, PayPal, or other approved payment service providers.

2. Eligible Refund Scenarios

• Duplicate payment for the same invoice or order.
• Payment charged in error due to technical processing issues.
• Cancellation approved by written agreement before delivery work begins.

3. Non-Refundable Scenarios

• Completed consultation sessions, delivered milestones, or accepted deliverables.
• Third-party fees retained by payment providers, banks, or card issuers where applicable.
• Delays caused by missing client inputs, approvals, or access credentials.

4. Refund Request Process

To request a refund, contact us with the following details:

• Transaction ID from Stripe, PayPal, or your payment confirmation.
• Invoice number and payment date.
• Reason for refund request and relevant evidence.

5. Review and Processing Time

• We typically review refund requests within 5 business days.
• Approved refunds are submitted through the original payment channel.
• Final posting time depends on Stripe, PayPal, your bank, or card issuer (usually 5-15 business days).

6. Chargebacks and Disputes

Before filing a chargeback, please contact us first so we can investigate and resolve the issue. For formal payment disputes, payment provider rules (Stripe, PayPal, and card network policies) will apply.

7. Contact

For refund requests and billing support, contact NovaByte Solutions LLC:

Email: novabyte73@gmail.com

Phone: 0185798459

Registered Office: 30 N GOULD ST STE 58776 SHERIDAN WY 82801

Operating Address: Johor, Malaysia